FAQ

FAQ - Frequently Asked Questions

1. What payment methods do you accept?

We only accept Cash on Delivery. This means you pay in cash when you receive your order.

2. How do I place an order?

  • Choose the product(s) you wish to purchase.
  • Click on "Add to Cart" then "Checkout".
  • Fill in your delivery information and confirm your order.
    An agent will contact you to confirm the details before shipping.

3. How long does it take to receive my order?

Delivery times vary depending on your region:

  • Major cities: 2 to 4 business days.
  • Rural areas: 5 to 7 business days.
    We do our best to deliver to you quickly.

4. Can I check the package before paying?

Yes, you can check the contents of the package before paying. If you have any concerns, our delivery driver is trained to answer your questions.

5. Can I modify or cancel my order?

  • To modify or cancel an order, please contact us immediately after placing the order.
  • If the package has already been shipped, it will no longer be possible to cancel it.

6. What if I receive a defective or incorrect product?

If the delivered product is defective or does not match what you ordered:

  • Contact us within 48 hours of receipt.
  • Send us a photo of the product for verification.
  • If the claim is validated, an exchange or refund will be issued.

7. What are the delivery fees?

Delivery fees depend on your location:

  • Major cities: starting from [specify fees].
  • Rural areas: additional fees may apply.
    Fees will be clearly indicated when you confirm your order.

8. Which areas do you deliver to?

We deliver to major cities and regions in [specify countries or covered areas]. If you have any doubts about coverage in your region, contact us before ordering.

9. What happens if I am not available at the time of delivery?

If you are absent at the time of delivery:

  • Our delivery driver will contact you to reschedule delivery.
  • Additional fees may apply for a second attempt.

10. Can I order for someone else?

Yes, you can order for a loved one. Make sure to provide the correct recipient details (name, address, and phone number).

11. Is there a warranty on the products?

The warranty depends on the products we offer. If a product includes a warranty, the details will be indicated on its product page. Contact us for more information.

12. How can I contact you for questions or complaints?

You can reach us via:

  • Phone/WhatsApp: [number]
  • Email: [email address]
  • Contact form on our website.
    We respond to all your inquiries within 24 hours.